Upcoming changes here at CLANNET Broadband

Since 2002 we have grown from an idea by Nick Hall and Dean Welbourn, connecting our first 20 subscribers in our nearby village of Biggin in 2004, to more than 1000 customers throughout the Vale of York and beyond as we reach the final months of 2017. Geographically 90% of North Yorkshire still remains without a proper broadband service while our dependence on this vital service grows daily. The challenge is huge, but Nick now needs to take things a little slower as retirement age looms.
After a great deal of thought, we feel it’s in the best interests of our customers and Yorkshire as a whole that we hand over the reins to Quickline Communications who have an enviable reputation for delivering broadband services county wide.
Quickline intend to invest heavily in network capacity and reliability starting immediately, thus securing the future of the CLANNET network and your broadband service. Your current pricing will be honoured, and new faster services will be made available in the near future. Your service will continue unchanged, you don’t need to do anything just yet. Quickline will be in touch shortly, and will begin transferring things over to their billing platform. This will include migrating payments over to direct debit, but for the moment please leave your standing order in place if this is your payment method until Quickline ask for you to setup your direct debit. For customers who receive a monthly invoice, your next one will be addressed from Quickline.
We are sincerely grateful to all the people who have helped us along the way, be they our local champions, our node hosts, or those that have helped spread the word about what CLANNET does and how we can help. Without you our work would not have been possible, we are always amazed at what a community can achieve when it works together.
Nick will not be disappearing just yet, and you might just see him and Rob installing one of your neighbours as we work through our final install schedule up to the end of December when he fully retires. Dean will be returning to his day job as a systems administrator at The University of York, but will still be running the email system and helping out from time to time.
It has been our pleasure to work with everyone over the last decade, we have met some great people and made some very good friends, we would like to wish you all the very best for the future.
Kind regards,
Nick and Dean